Tips for Smooth Streaming on Android phone
- Use headphones on public transit to avoid disturbing others.
- Turn on Do Not Disturb to avoid call interruptions mid-game.
- Switch to 5 GHz Wi-Fi at home for a more stable stream.
- Download a lower quality profile for trips with weak signal.
Android Phone & Tablet Troubleshooting
The app closes by itself
Disable battery optimisation for the app in Android settings.
No channels appear
Check your login details and your internet connection, then refresh.
Streams stop on mobile data
Some carriers throttle video. Try Wi-Fi or lower the quality setting.
Casting does not find my TV
Make sure your phone and TV are on the same Wi-Fi.
Sound stops when the screen locks
Enable background playback in the app’s settings.
Understanding Your Login Details
After your Interac e-Transfer is received, we email the details you need. Depending on the app, you will see a server URL (sometimes called a portal or host), a username and a password. Some apps ask for a single playlist link instead. Always copy the details exactly as written: a missing letter or an extra space is the most common reason a login fails on Android phone setups.
Keep your login private. It is tied to the number of devices you ordered, and sharing it with friends can cause both of you to be logged out. If you lose the email, check your spam folder or contact support with your order number.
How Much Internet Speed Do You Need?
Live TV uses a steady stream of data, and the amount depends on picture quality. As a rule of thumb, a standard-definition channel needs about 3 Mbps, an HD channel about 6 to 8 Mbps and a 4K channel 20 Mbps or more. Add a margin for other people using the network at the same time. If your household streams on several screens, aim for at least 25 Mbps for HD or 50 Mbps for several 4K screens.
Run a speed test from the same room where your android phone is located, not only next to the router. If the result is much lower than your plan, try a wired connection, move the router, or switch to the 5 GHz Wi-Fi band. These small changes fix most buffering complaints without any extra cost.
Quick Checklist Before You Contact Support
- Re-type your login details and confirm there are no spaces.
- Restart the app, then the device, then the router.
- Test another channel and another device to see whether the issue is with one channel or everything.
- Note any error message, your order number and your device model.
With that information, our team can usually find the cause within a few minutes.
Use the Same Login on Other Screens
Your plan is not limited to one kind of screen. When you order, you can choose up to five devices, and each extra device adds 60% of the plan price. A common setup is a main television in the living room, a second box in the bedroom and a phone for travel. Browse the other setup guides to see the steps for each one, or read about the channel lineup to decide which package suits you.
Questions about your order or setup? Contact us on WhatsApp or by email with your order number and we will help.